For refund inquiries click here to contact TIXR Support.
For refund inquiries click here to contact TIXR Support.
If you lost an item at Haunted Fest 2022, please fill out this form. If you do not hear back from us, we do not have your lost item.
If you have any other questions, feel free to email us at info@primesocial.com
If you bought a ticket through Prime Social Group’s Eventbrite page for a PSG event in a different city, unfortunately there are no refunds or exchanges. If you bought a ticket to an artist for a show in a different city put on by another company, you’ll have to reach out to them in order to seek a potential refund.
Please allow for up to 5-7 business day for us to process wrong emails on tickets due to the amount of requests we may receive. Email us At: info@primesocial.com
Please refer to the ticketing page for the event for info.
In the event of cancellation, all purchased tickets will be automatically refunded and will be credited to the original point of purchase. The refund will be processed and will show up in your bank account within 7 to 10 business days.
If an event is postponed and rescheduled for another date, all attendees will receive an email with more information including a cutoff date for receiving a refund. in most cases all previous purchased tickets will be valid for the rescheduled date.
No. All sales are final for every event.
Please refer to the venue website as it is ultimately up to the venue.
https://twitter.com/primesocial — Note that set times may not always be released before the show.
Yes you may sell your ticket through our preferred secondary ticket partner https://seatgeek.com/
If you bought tickets through the artist’s official pre-sale, even if they weren’t through TIXR, then yes they are legit. If you haven’t received instructions on how to receive/use those tickets, please contact the company that was holding the artist’s pre-sale.
No they do not. As long as the person who bought the table/cabana arrives first, we can make arrangements for those who are a part of your table/cabana but arriving later.